Why I cancelled my US Bank's HAS Advantage Visa Card (which supports Israeli charitable organizations)
I am very sorry to say that I had to cancel my account with the US Bank's HAS Advantage Visa card due to their poor customer service. I had done this previously with my first HAS account that I had for YEARS. I thought, well I really would like to support Israel charities/organizations with my purchases so I will try again but unfortunately they proved just as difficult as the last time.
I have a dispute with a service a merchant recently performed poorly which I in good faith attempted to resolve with the aforementioned merchant. I contacted US Bank right away regarding this issue at which time I was informed that I would need to wait until the charge appeared on the billing statement so at that time I requested they note my account. I should have known I would have a difficult time with US Bank when they didn't even want to do this. Today I received the statement on which the charge appears so I telephoned US Bank once again. Instead of beginning the dispute process, I am informed that I would need to go to another like merchant and get a second opinion even though the service was now performed more than two weeks ago and I would also have to pay another merchant to get an opinion which is not even logical since they did not see the before and after. I have had to dispute charges in the past(I have had credit for more than 25 years now) and have never had to do this before. In addition, it does NOT specify this in writing anywhere for the consumer and when I pointed this out to a different rep she concurred that it is not in writing but that's the procedure. I informed her that the bank can not just make up the rules as they go along and then she really became condescending. She told me I needed to get a piece of paper and yada, yada, yada. So I stated not only was I going to dispute the charge but I was going to cancel my card. She stated (with a sarcastic note to her voice) that she could do that for me and I informed her I was cancelling the card due to poor customer service.
I will NEVER do business with US Bank again and I hope that if you're reading this you will not as well. I guess some banks think they don't need to provide good customer service and that one dissatisfied customer is not going to hurt their business, but they are gravely mistaken. It has been said that 'the pen is mightier than the sword' and so it shall be so in this case because I will make certain that my writing this will serve as a warning to others.
I have to say that one of the reasons I prefer American Express is their excellent customer service and thus, in the future, will be more likely to use either American Express or the Discover card since they do value my business...
I have a dispute with a service a merchant recently performed poorly which I in good faith attempted to resolve with the aforementioned merchant. I contacted US Bank right away regarding this issue at which time I was informed that I would need to wait until the charge appeared on the billing statement so at that time I requested they note my account. I should have known I would have a difficult time with US Bank when they didn't even want to do this. Today I received the statement on which the charge appears so I telephoned US Bank once again. Instead of beginning the dispute process, I am informed that I would need to go to another like merchant and get a second opinion even though the service was now performed more than two weeks ago and I would also have to pay another merchant to get an opinion which is not even logical since they did not see the before and after. I have had to dispute charges in the past(I have had credit for more than 25 years now) and have never had to do this before. In addition, it does NOT specify this in writing anywhere for the consumer and when I pointed this out to a different rep she concurred that it is not in writing but that's the procedure. I informed her that the bank can not just make up the rules as they go along and then she really became condescending. She told me I needed to get a piece of paper and yada, yada, yada. So I stated not only was I going to dispute the charge but I was going to cancel my card. She stated (with a sarcastic note to her voice) that she could do that for me and I informed her I was cancelling the card due to poor customer service.
I will NEVER do business with US Bank again and I hope that if you're reading this you will not as well. I guess some banks think they don't need to provide good customer service and that one dissatisfied customer is not going to hurt their business, but they are gravely mistaken. It has been said that 'the pen is mightier than the sword' and so it shall be so in this case because I will make certain that my writing this will serve as a warning to others.
I have to say that one of the reasons I prefer American Express is their excellent customer service and thus, in the future, will be more likely to use either American Express or the Discover card since they do value my business...
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